Frontline Leadership

What’s in it for my organization?
Great organizations are led by great leaders! The success of any enterprise depends largely on the competency of its leaders to lead and manage its workforce. This leadership responsibility falls on the shoulders of supervisors and managers who need to be equipped with the right skills and techniques to enhance their effectiveness to lead and inspire. Be trained to adopt the best supervisory style and practices for greater leadership success! This 2-day program is designed for frontline staff who are in a supervisory role or assuming basic supervisory functions.

What will I experience?
Role as a Frontline Leader
• Transitioning from staff to supervisory role
• Identifying and understanding your role as a frontline leader
• Your new role and role expectations – self, boss, subordinate and peer
• Five basic supervisory functions: planning, organizing, communicating, monitoring and leading
• Challenges and pitfalls to avoid
• Managing the change process - Succeeding in a rapidly changing environment

Motivating for Sustained Performance
• Motivational Models – Maslow & Herzberg
• Fundamentals of Motivation
- Show respect
- Maintain self esteem
- Ask for help, encourage participation
- Listen and respond with empathy
- Recognize effort & contributions

Apply the most appropriate supervisory style to individuals and situations
• Situational Leadership Model
- Directing
- Coaching
- Supporting
- Delegating
• Matching employee development level with appropriate leadership style

Who will benefit from this learning experience?
Supervisors, Assistant Managers, Officers, Executives who hold supervisory duties

Duration
2-day session
(16 training hours)

Course Fees
For enquiries on course fees, please contact the below-mentioned.
(Eligible for SDF support for Broad-based Skills Training)

Course Dates
In-house training only.

In-house training may be conducted for your organization, please contact below-mentioned.

Contact Person
Lilian / Eddy John
Tel: 6225-7811
Email: enquiries@oticonsulting.com