Communication and Relationship Management (Operations) ~ English & Mandarin
(Accredited under the Singapore Workforce Skills Qualification System)

What’s in it for my organization?
In today’s increasingly interconnected business environment, it is vital that employees be able to interact and work effectively with others in the workplace and with customers/clients.

This module enhances the communication and influencing ability of the participant through understanding human behavior. The participant will leave this program with the knowledge and skills that will make a difference in the job in terms of communication and teamwork.

What will I experience in this learning journey?
The Communication and Relationship Management module for the Operations Level covers the following:
• Participate in Workplace Communications
Understand organizational, departmental and team goals
Receive and clarify information
Take action based on information
• Work in a Team
Cooperate and network with initiative
Undertake responsibility for work done
• Demonstrate Workplace Negotiation Skills
Understand the conflict situation
Address conflict issues

Who would benefit from this learning experience?
This module is targeted at operational level staff that do not have direct reports. The individual is primarily responsible for carrying out activities as assigned by a supervisor.

Duration
2-day session (16 training hours)

Course Fees
$305 per pax (Eligible for SDF and SRP support)
*Price is subject to prevailing GST

Course Dates
2008 English Dates:
• Apr 7-8 (Mon-Tue)
• Jul 10-11 (Thu-Fri)
• Oct 20-21 (Mon-Tue)

Contact Person
Lilian / Serene
Tel: 6225-7811
Email: enquiries@oticonsulting.com

In-house training may be conducted for your organization, please contact above-mentioned.

To register online for 2008 courses, click here.