Communication and Relationship Management (Supervisory)
(Accredited under the Singapore Workforce Skills Qualification System)

What’s in it for my organization?
In today’s increasingly interconnected business environment, it is vital that employees be able to interact and work effectively with others in the workplace, with customers/clients and in particular, with their team/direct reports.

This module enhances the communication and influencing ability of the participant through understanding human behavior. The participant will leave this program with the knowledge and skills that will make a difference in the job in terms of communication and teamwork. Emphasis will be placed on the participant’s role as supervisor in leading the team towards the organization’s objectives.

What will I experience in this learning journey?
The Communication and Relationship Management module for the Supervisory Level covers the following:
• Promote Effective Communication at the Workplace
Facilitate effective communication at the workplace
Communicate effectively at the workplace
• Facilitate Effective Work Team
Delegate work and support work team
Monitor and review team performance
• Develop and Implement Conflict Resolution Strategies
Assess conflict situation and develop conflict resolution strategies
Resolve conflict

Who would benefit from this learning experience?
This module is targeted at any individual who has direct subordinates reporting to him/her. He/she has some responsibility for formulating goals and policies of an organization, and/or administering its policies and programs.

Duration
2-day session (16 training hours)

Course Fees
$305 per pax (Eligible for SDF and SRP support)
*Price is subject to prevailing GST

Course Dates
2008
• May 22-23 (Thu-Fri)
• Sep 1-2 (Mon-Tue)

Contact Person
Lilian / Serene
Tel: 6225-7811
Email: enquiries@oticonsulting.com

In-house training may be conducted for your organization, please contact above-mentioned.

To register online for 2008 courses, click here.