ESS Communication and Relationship Management (Supervisory)

What’s in it for my organization?
In today’s increasingly interconnected business environment, it is vital that employees be able to interact and work effectively with others in the workplace, with customers/clients and in particular, with their team/direct reports.

This module seeks to develop the competence of the supervisor in the following areas: to lead the way in building communication and rapport among team members, to develop and implement conflict resolution strategies, to foster team synergy in pursuit of departmental and organizational goals through effective delegation and empowerment.

What will I experience in this learning journey?
This module covers the following:
• Promote Effective Communication at the Workplace
Facilitate effective communication at the workplace
Communicate effectively at the workplace
• Facilitate Effective Work Team
Delegate work and support work team
Monitor and review team performance
• Develop and Implement Conflict Resolution Strategies
Assess conflict situation and develop conflict resolution strategies
Resolve conflict

Upon successful completion of the course, the participant will obtain a Statement of Attainment from the Singapore Workforce Development Agency (WDA)

Who would benefit from this learning experience?
This module is targeted at any individual who has directreports. He/she has some responsibility for formulating goals and policies of an organization, and/or administering its policies and programs.

Duration
2-day session (16 training hours)

Course Fees
$340 per pax (Eligible for SDF and SRP support)
*Price is subject to prevailing GST

Course Dates
2010
• Mar 15 - 16 (Mon-Tue)
• Jun 14 - 15 (Mon-Tue)
• Oct 18 - 19 (Mon-Tue)

Contact Person
Client Services
Tel: 6325-4982
Email: enquiries@otisdc-consulting.com

In-house training may be conducted for your organization, please contact above-mentioned.

To register online for 2010 courses, click here.