Problem Solving and Decision Making (Operations) ~ English & Mandarin
(Accredited under the Singapore Workforce Skills Qualification System)

What’s in it for my organization?
Every problem faced at the workplace is an opportunity to add value to the customer and the organization. Whether at the shop floor or in the office, an employee that is able to effectively manage and solve workplace problems will definitely be an asset.

What will I experience in this learning journey?
This Problem Solving and Decision Making module for the Operations Level covers the following:
• Anticipate and Identify Problems
Recognize a problem area
Describe and assess the impact of a problem
• Generate and Evaluate Alternative Solutions to a Problem
Generate and select ideas to solve a problem
Evaluate selected ideas for possible solutions to a problem
• Make a Decision and Take Responsibility for It
Indicate a preferred solution and devise a plan to implement the selected solution
Evaluate and take ownership of the implemented solution

Who would benefit from this learning experience?
This module is targeted at operational level staff that do not have direct reports. The individual is primarily responsible for carrying out activities as assigned by a supervisor.

Duration
2-day session (16 training hours)

Course Fees
$305 per pax (Eligible for SDF and SRP support)
*Price is subject to prevailing GST

Course Dates
2008 English Dates:
• Mar 27-28 (Thu-Fri)
• Aug 18-19 (Mon-Tue)
• Nov 3-4 (Mon-Tue)

Contact Person
Lilian / Serene
Tel: 6225-7811
Email: enquiries@oticonsulting.com

In-house training may be conducted for your organization, please contact above-mentioned.

To register online for 2008 courses, click here.