UP Your Service! College®
Customer Service Training and Service Culture Building Programs
The founder of UP Your Service! College® is Ron Kaufman, one of the world’s leading educators and motivators for partnerships and quality customer service.
Ron Kaufman is author of the bestselling “UP Your Service!” books and newsletter, and is a featured presenter in the “UP Your Service!” seminars, videos and website.
UP Your Service! College® provides integrated and comprehensive customer service training and service culture building programs.
UP Your Service! College® works with committed individuals and organizations to:
• Achieve superior service
• Increase customer loyalty
• Build strong service partnerships, and
• Create a winning service culture
College Course Curriculum
The core UP Your Service! College® Curriculum features three powerful courses:
• Course 100: Achieving Superior Service
• Course 200: Building Service Partnerships
• Course 300: Increasing Customer Loyalty
Each course features four unique programs with in-depth exploration of fundamental service principles, key learning points and practical action steps.
Course 100: Achieving Superior Service
• 101: Stepping UP!
• 102: Perception Points
• 103: The BIG Picture
• 104: Uplifting Service Champions
Course 200: Building Service Partnerships
• 201: Connect with Your Customers
• 202: Powerful Service Partners
• 203: The Cycle of Service Improvement
• 204: Closing the Loop
Course 300: Increasing Customer Loyalty
• 301: Up the Loyalty Ladder
• 302: Superior Service Recovery
• 303: Handling Difficult Situations
• 304: Managing Customer Expectations
Each UP Your Service! College® course includes engaging video training with Ron Kaufman, and practical learning exercises conducted by Certified Course Leaders. Course exercises are customized to achieve the service training and improvement goals of your organization.
The Course Leader Certification Program (CLCP)
All Course Leaders are trained and certified to conduct College courses in the three-day Course Leader Certification Program (CLCP). The CLCP is conducted by a Master Trainer from UP Your Service! College or an Authorized Partner.
Course Leaders facilitate the customized course exercises, provide relevant examples, encourage participation and keep the course running on-time.
Certified Course Leaders:
• Are passionate about quality service
• Are role models for uplifting service
• Understand your existing service culture
• Are committed to make your culture even stronger
• Complete the Course Leader Certification Program
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