UP Your Service! College^® NEW!

COURSE 200 - BUILDING SERVICE PARTNERSHIPS

What’s in it for my organization?

Building Service Partnerships demonstrates the importance of building powerful partnerships with your customers and colleagues. This course provides effective tools and proven techniques to increase service commitment, add service value and enjoy lasting win-win results. By the end of the course, participants will be able to:
• Understand the four different models of service interaction
• Recognize the value of building service relationships and partnerships
• Realize that the key to getting what we want is helping others get what they value
• Learn how to add more value to service partners
• Understand that giving more can lead to receiving more
• Understand what different customers want, need and value
• Identify other people's priorities
• How to create more value through better service agreements
• Learn four key steps to building more trust with customers and colleagues
• Create new service opportunities when completing current service agreements
• Learn how to anticipate and proactively respond to customer needs

What will I experience?

Program 201 Connect with Your Customers: Increasing your service commitment
• Understand the limits of one-shot deals
• Learn to create transaction satisfaction
• Develop consistent and reliable service relationships
• Achieve productive and profitable service partnerships

Program 202 Powerful Service Partners: When you give more, you get more!
• Discover how to get more of whatever you want from whomever you want
• Learn to identify what other people value
• Be proactive to add value for others
• Create lasting success through giving better service

Program 203 The Cycle of Service Improvement: Adding value and building trust
• Explore: identify priorities and values
• Agree: create value in your service promise
• Deliver: meeting and exceeding conditions of satisfaction
• Assure: building trust by following up and following through

Program 204 Closing the Loop: Building a better future together
• Closing the Loop : connecting service cycles
• Asking "What If?": increasing safety, security and service value through anticipation and contingency planning
• Proactive Communication: delivering service through timely information

Who will benefit from this learning experience?
- Managers, Supervisors and Service Champions*

Duration
2 day session
(16 training hours)

Course Fees
$370* per pax (Pending SDF and SRP support)
*Price is subject to prevailing GST

Course Dates
2008
• Apr 3-4 (Thu-Fri)
• Jul 3-4 (Thu-Fri)
• Sep 25-26 (Thu-Fri)

Contact Person
Lilian / Serene
Tel: 6225-7811
Email: enquiries@oticonsulting.com

*Note: Limited to 10 pax per organization at each session

In-house training may be conducted for your organization, please contact above-mentioned.
A minimum of 20 pax is required for in-house training.

To register online for 2008 courses, click here.