Business Excellence Assessment

What’s in it for my organization?
SPRING Singapore’s Business Excellence initiative helps organizations to strengthen their management systems and processes for high performance. It is based on an internationally comparable and holistic model for managing an enterprise for excellence. The Singapore Quality Class and Singapore Quality Award are key milestones of overall performance on the business excellence model.

This framework also has niche standards that focus on management capabilities for people, innovation and service which are key enablers for business excellence. The People Developer and the People Excellence Award are key milestones of the niche standard for people, the Singapore Innovation Class and Singapore Innovation Award for innovation, and the Singapore Service Class for service.

This course equips participants with an understanding of the business excellence requirements and the core skills to conduct an internal assessment for their organization. By the end of the course, participants will be able to:
• Understand the requirements of the business excellence standards
• Conduct self-assessment based on these standards

What will I experience?
• Business Excellence Initiative
• Business Excellence Standard
• Business Excellence Niche Standard (People)
• Business Excellence Niche Standard (Innovation)
• Business Excellence Niche Standard (Service)
• Managing for Business Excellence
• Business Excellence Assessment
• Organizational Self-Assessment

Course requirements:
• Completion of 2 course assignments
• 75% attendance
Upon successful completion of all course requirements, participants will receive a Certificate issued by SPRING Singapore.

What categories of employees should I send?
Managers and staff serving as internal assessors or driving Business Excellence initiative in their respective organizationsi.

Duration
Classroom Training: 2 full-days (16 hours)
Self-study: 24 hours
(40 training hours claimable for SDF support)

Course Fees
$550 per pax (Eligible for SDF support)
*Price is subject to prevailing GST

Course Dates
2008
• Feb 13 & 18 (Wed, Mon)
• Apr 9 & 14 (Wed, Mon)
• Jun 23 & 30 (Mon, Mon)
• Aug 20 & 25 (Wed, Mon)
• Oct 15 & 22 (Wed, Wed)

Contact Person
Lilian / Serene
Tel: 6225-7811
Email: enquiries@oticonsulting.com

In-house training may be conducted for your organization, please contact above-mentioned.

To register online for 2008 courses, click here.