Service Class
Launched in 2003, Singapore Service Class (S-Class) is the certification for the business excellence niche standard for service. The niche standard enables organisations to develop their service capabilities to enhance service leadership, service agility, customer delight, and customer experience. Based on the business excellence framework, the Service Class covers 6 categories namely:

• Leadership
• Planning
• Information
• People
• Customer
• Results

For more information, please contact Lilian / Serene at 6225-7811 or email: enquiries@oticonsulting.com