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Professional Service Works!^® Customer Service Program

This skill-building program uses DiSC^® Dimension of Behavior to help employees develop first-class competencies in meeting the service needs of external and internal customers. Through examples, individual exercise and small group activities, this complete 15-hour program is structured in five, 3-hour modules that cover the following key areas:

• Identifying and understanding your own DiSC behaviour using the DiSC^® Classic Series
• Understanding and adapting to the customer's behaviour
• Increasing professionalism through better attitudes and teamwork
• Managing special service situations and problems
• Negotiating conflicts